Shipping & Returns

Shipping

Free shipping on every order

Standard shipping is free on all orders, with no minimum purchase.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. holidays). You'll receive an order confirmation by email right after checkout.

Delivery time

Once shipped, most orders to the United States arrive within 7–15 business days. Delivery times are estimates and can be longer during holidays, peak seasons or carrier delays.

Our products ship directly from our fulfillment partners' warehouses, some of them outside the United States. Because of this, items from the same order may ship from different locations and arrive in separate packages, each with its own tracking number.

Order tracking

When your order ships, we'll email you a tracking number. Tracking can take 2–5 business days to show its first update after you receive it.

If we can't ship on time

If we're unable to ship your order within the time stated above, we'll let you know by email with a revised shipping date. You can then choose to wait or cancel the order for a full refund.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only before the order ships.

Lost, late or damaged packages

If your package hasn't arrived within 30 days of your order date, its tracking shows it as delivered but you can't find it, or it arrives damaged, contact us within 30 days of the estimated delivery date. We'll work with the carrier and send a replacement or a full refund.

Duties and fees

The price you pay at checkout is the total we charge for your order. If a carrier ever asks you for an extra fee on delivery, please contact us before paying so we can help.

Returns

30-day return policy

If you're not happy with your purchase, you can return it within 30 days of delivery for a refund. To be eligible, items must be unused, unwashed and in their original condition and packaging, with tags attached.

Items that can't be returned

For health and hygiene reasons, the following can't be returned unless they arrive damaged, defective or incorrect:

• Intimates, sleepwear and swimwear with the hygiene liner removed or seal broken
• Beauty and personal care products that have been opened or used
• Items marked as final sale

How to start a return

Email us at womanly_co@outlook.com with your order number and the items you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first: packages sent to the wrong address can't be processed.

Return shipping

Return shipping costs are paid by the customer, except when an item arrives damaged, defective or different from what you ordered. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it. There are no restocking fees.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or a full refund, and you won't pay for return shipping. In many cases we won't even need the item back.

Exchanges

The fastest way to get a different size or color is to return the original item for a refund and place a new order.

Order changes and cancellations

You can cancel or change your order free of charge before it ships. Email us as soon as possible, ideally within 12 hours of placing it. Once an order has shipped, it can't be canceled, but you can return it under the policy above.

If you ever have an issue with an order, please contact us before opening a dispute with your bank. We're happy to help and can usually resolve things faster.