Customer care
Frequently asked questions
Last updated: October 29, 2026
Orders & shipping
How much does shipping cost?
Nothing. Standard shipping is free on every order, with no minimum purchase.
How long will my order take to arrive?
Orders are processed in 1–3 business days. After that, most U.S. orders arrive within 7–15 business days. See Shipping & Returns for details.
Where do your products ship from?
Our products ship directly from our fulfillment partners' warehouses, some of them outside the United States. That's why items from one order can arrive in separate packages.
How do I track my order?
We'll email you a tracking number as soon as your order ships. It can take 2–5 business days for tracking to show its first update.
Can I change or cancel my order?
Yes, before it ships. Email us as soon as possible, ideally within 12 hours of placing your order.
My package is late, lost or damaged. What should I do?
Write to us within 30 days of the estimated delivery date with your order number. We'll work with the carrier and send a replacement or a full refund.
Returns & refunds
What is your return policy?
You can return most items within 30 days of delivery, unused and in their original condition and packaging. Some items, like opened beauty products and intimates, can't be returned for hygiene reasons.
How do I start a return?
Email womanly_co@outlook.com with your order number and the items you want to return. We'll send you the return address and instructions.
Who pays for return shipping?
The customer pays for return shipping, unless the item arrived damaged, defective or wasn't what you ordered. In that case it's on us.
When will I get my refund?
Within 5–10 business days after we receive and inspect your return, to your original payment method.
Do you offer exchanges?
The fastest way is to return the item for a refund and place a new order for the size or color you want.
Payment & security
Which payment methods do you accept?
The available payment methods are shown at checkout. All prices are in U.S. dollars.
Is it safe to pay on your site?
Yes. Checkout is handled by Wix's secure, encrypted payment system. We never see or store your full card details.
Will I be charged sales tax?
Any applicable taxes are calculated and shown at checkout before you pay.
Products
How do I choose my size?
Check the product description for size and measurement details. If you're unsure, write to us before ordering and we'll help.
Do the colors look exactly like the photos?
We do our best to show products accurately, but colors can look slightly different depending on your screen.
Contact
How can I reach you?
Email us at womanly_co@outlook.com. We reply within 1–2 business days.
Questions? Write to us at womanly_co@outlook.com. We reply within 1–2 business days.